By accessing and using www.houseofwunder.com (http://www.houseofwunder.com/), you agree to these Terms and Conditions.
These Terms and Conditions outline the rules and obligations that apply when you browse this website (www.houseofwunder.com (http://www.houseofwunder.com)) and when you purchase any products offered on it (the “Terms and Conditions”). The Terms apply regardless of the digital platform, device, or application you use to access our services. We encourage you to read both these Terms and our Privacy and Cookies Policy carefully before continuing to use the website.
If you have any doubts or require clarification regarding these Terms or our Privacy and Cookies Policy, you may contact us through our available communication channels.
The sale of watches and jewelry featured on this website is managed by House of Wunder Investments S.L.U., a Spanish company with head office at Calle Santo Domingo, 16, 07001, Palma de Mallorca, Balearic Islands, registered in the Companies Register of Mallorca (Volume 6808, Folio electrónico, Page PM-103894 and IRUS 1000453235869), with tax identification number (NIF) B22618938, telephone number [•] and email address info@houseofwunder.com (mailto:info@houseofwunder.com).
Any personal information you provide through the website will be processed in accordance with our Privacy and Cookies Policy. By using this website, you guarantee that the information submitted is accurate, complete, and truthful, and you consent to the processing of such data as described in our policies.
By browsing this website or placing an order, you agree to use our services responsibly and exclusively for lawful purposes. You commit to submitting only genuine enquiries or purchase requests, and to refrain from placing any order that could be considered misleading or fraudulent. If we identify behavior that raises reasonable suspicion of fraud, we reserve the right to cancel the order and inform the relevant authorities.
You also agree to provide accurate and complete contact information, such as your email address, postal address and telephone number, and acknowledge that we may use these details to communicate with you, when necessary, as outlined in our Privacy Policy.
If you fail to provide the information required to process a purchase, we may be unable to complete your order. Additionally, we may limit or revoke your access to the website or close your account if your actions violate these Terms and Conditions or applicable law.
By placing an order through this website, you confirm that you are at least eighteen (18) years of age and legally capable of entering into a binding agreement.
This website may contain links to external pages. These links are provided solely for informational purposes and do not imply approval or responsibility for the content or policies of the linked sites.
House of Wunder Investments, S.L.U., assumes no liability for third-party websites.
When you place an order on our website, you are submitting a firm offer to purchase the selected products. Once your order has been successfully submitted, you will receive an email confirming that we have received it (“Order Confirmation”). After the items have been prepared for dispatch, we will send you a second email notifying you that your order is on its way (“Shipping Confirmation”).
The prices shown on the website include VAT and we offer free shipping internationally.
Prices may change at any time; however, such adjustments will not apply to orders for which you have already received an Order Confirmation.
Once you have chosen all the items you wish to purchase, they will appear in your shopping basket. The next step is to follow the purchasing process and finalize the payment. During checkout, you will be guided through the necessary steps, and you may update or correct any information before completing the order.
Payment is required at the time of purchase using the following methods: Visa, Mastercard, American Express, Diners, Apple Pay, Google Pay, PayPal, Revolut, WeChat, AliPay, Klarna, and bank redirects.
By selecting the option on “Authorise Payment”, you confirm that you are the lawful holder of the credit card or payment method being used.
To ensure security and minimize the risk of unauthorized access, all card details submitted on the website are encrypted. The issuing financial institutions may also perform verification or authorization checks. If the payment cannot be approved by these entities, we will not be able to finalize your purchase or enter into a contract with you. We cannot be held responsible for delays or failure to process your order in cases where such authorization cannot be obtained.
If you realize that any personal information entered during your registration or checkout process is incorrect, you may update it through the “My account” section of the website.
Additionally, you can correct mistakes related to your personal data by contacting customer service via phone at [•] or by emailing info@houseofwunder.com (mailto:info@houseofwunder.com).
Should you detect an error in your order after completing the payment, we encourage you to contact our customer support department as soon as possible, either by phone or email, so we can assist you in resolving the issue promptly.
All purchases are subject to the availability of the items offered on our website. If, for any reason, a product cannot be supplied or becomes unavailable after you have placed your order, we will issue a refund for the full amount paid.
We offer free shipping internationally, although delivery timeframes may vary depending on the destination. Once the order is delivered, the responsibility for any loss transfers or damage passes to you. Any applicable customs fees or import charges must be covered by the recipient.
Please keep in mind that certain factors, such as product customization or unexpected events, may affect the delivery timeframe.
If, for any reason, we are unable to meet the indicated delivery date, we will notify you and offer the option to continue with your order under a revised delivery schedule.
For the purposes of these Terms, it shall be considered that “delivery” has occurred, or that the order has been “delivered”, at the moment you or a third party designated by you take physical possession of the products, confirmed by signing for the purchase at the agreed delivery address.
For international shipments, including those to the United States, our liability for any loss or damage during transit is limited to the extent permitted by applicable U.S. federal and state laws. We are not responsible for delays caused by customs procedures or import inspections.
Delivery times for the United States may vary significantly depending on the destination. Remote areas may require additional time or may not be eligible for delivery.
Order shipped to the United States may be subject to customs duties, taxes or import fees imposed by U.S. Customs and Border Protection. These charges are the sole responsibility of the customer. We cannot predict or estimate these costs.
If we are unable to deliver your order, we will attempt to leave it in a secure location. Should this not be possible, the parcel will be returned to our warehouse. In such cases, we will leave a notice indicating where your order is and explaining how you can arrange a new delivery. If you know you will not be available at the delivery address at the scheduled time, please contact us so we can rearrange delivery for another day.
If your order has not been delivered for reasons beyond our control, we will reach out to you. If, [•] days after making the item available, you have neither collected it nor requested re-delivery, we will consider the order abandoned.
If you choose to have your order delivered to our store, the items may arrive at the store before the deadlines indicated on our website. Once the order has been prepared, we will notify you that it is ready for pickup. You may collect the order yourself (you will need to present your order number or an identity document) or designate another person to collect it on your behalf (they must provide both the order number and their identity document).
For items purchased on a pre-sale basis, delivery will be made to the address selected by you within the time frame indicated on our website.
Please be aware that some of these items may require longer delivery times. The estimated delivery date will be displayed on the website, and under no circumstances will it exceed [•] days from the date of the Order Confirmation.
Once the pre-sale items have been prepared for shipment, we will contact you to let you know that they are being dispatched.
If you purchase a pre-sale product, all terms and conditions described in these Terms and Conditions will also apply.
Under Article 69 of Law 37/1992, of 28 December, relating to Value Added Tax, deliveries of goods are considered to fall within Spanish VAT rules when the delivery address is in Spain, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the one legally in force at the time for each specific terms.
VAT is not applied to deliveries to the Canary Islands, Ceuta, or Melilla in accordance with Article 21 of Law 37/1992, though taxes and duties may apply based on regional regulations. You expressly authorize us to issue your invoice electronically. If you wish to receive a paper invoice, we will send it to you at no charge upon request through our customer service channels.
For orders delivered to the United States, Spanish VAT will not apply. Please note that any customs duties, import taxes, brokerage fees, or other charges imposed by U.S: Customs and Border Protection or any other U.S. authority are the sole responsibility of the customer. These charges are not included in our prices and cannot be estimated by us in advance.
The invoice issued for shipments to the United States will reflect the value of the goods exclusive of VAT, together with any additional information required for customs clearance, as permitted by applicable regulations.
As a consumer, you have fourteen (14) days from the date of delivery to withdraw from your purchase without providing a reason. To exercise this right, you must clearly notify us of your decision at info@houseofwunder.com (mailto:info@houseofwunder.com). Your request must clearly state your intention to withdraw, but you may also use the optional cancellation form included in these terms if you wish.
Products must be returned in original condition with all packaging and documentation. We will refund the purchase price within fourteen (14) days of receiving the returned item, using the same payment method.
You must return the items without unnecessary delay, either to our store or through the authorized courier service sent to your home. Returns made after the deadline or items received in poor condition, incomplete, or showing signs of use beyond what is necessary to determine their nature, and characteristics may not be eligible for reimbursement. If two (2) months pass after we attempt to deliver the returned goods back to you and you fail to collect them, the items will be considered abandoned, and we may charge any reasonable costs associated with this process.
When returning products purchased online from another EU Member State, the same withdrawal rights apply, although collections arranged through our courier service can only be organized from the original delivery address within Spain. You will be reimbursed for shipping costs incurred when the return is due to reasons not attributable to you. In contrast, if the return is organized by you without using the options provided by House of Wunder Investments, S.L., you will bear the direct cost and liability of the shipment.
If the product is defective or does not match the contract at the time of delivery, you must contact us immediately with the relevant details so we can advise you on how to proceed. Defective items may be returned through our store. Once we receive the item, it will be carefully examined, and you will be informed whether you are entitled to a refund or a replacement. When a refund is applicable due to a defect, the full amount, including any delivery costs and expenses reasonably incurred, will be reimbursed within fourteen (14) days of confirming that the item can be returned or replaced.
If the size of the product does not meet your needs, you may request an exchange for another size of the same item – provided it is equal to or of greater value and the payment method used is eligible for this service – within thirty (30) days from the date of the shipping confirmation. After receiving the returned product, we will send the replacement item to the same delivery address within two (2) or three (3) working days, respecting a maximum exchange period of thirty (30) days. If you fail to return the original item after making an exchange request, we may charge the amount corresponding to the replacement product.
Returns from outside the EU, including the United States, must be send at the customer’s expense unless the product is defective. Any customs fees, export declarations or return documentation required by U.S., authorities must be handled by the customer.
Finally, please be aware that you are responsible for the contents of the return package in all cases where you do not use the designated by House of Wunder Investments, S.L., we will not be liable, and you will bear the associated costs to retrieve your goods. None of the rights established by the applicable legislation will be affected by any of these provisions.
If you enter into a contract as a consumer and user, you are entitled to corrective measures, free of charge, in cases where the goods do not conform to the contract. We provide a legal warranty for the products offered on this website, in accordance with the timeframes and conditions legally established for each type of product. This warranty applies for up to three (3) years from the date the product is delivered.
Products will be considered complaint with the contract when:
If the products do not meet these requirements, you should notify us by following the procedure set out in 14 above or by using any of the communication methods established for that purpose.
Please note that many of our products may present characteristics that are intrinsic to the natural materials or artisanal production methods used. These features, including variations in texture or color, should not be interpreted as defects. Instead, they are considered part of the unique and individual appearance of the item.
Our commercial warranty does not affect your statutory rights under applicable legislation.
Unless expressly stated otherwise in these Terms and Conditions, our liability in relation to any product purchased through this website is strictly limited to the amount paid for the item.
We will not be responsible for any of the following losses, regardless of their cause or origin:
Due to the inherent nature of the internet and the potential for interruptions, errors or failures in the transmission or storage of digital information, we cannot guarantee the complete accuracy, security or integrity of data exchanged through this website unless explicitly stated otherwise.
Additionally, House of Wunder Investments, S.L., will not be liable for delays or failures in performance caused by circumstances beyond our reasonable control. In such cases, our liability will be limited to the purchase price of the affected item.
Nothing in this clause affects your statutory rights under applicable law.
By using this website, you agree to behave in a lawful, responsible, and respectful manner. You must not take any action that could disrupt, harm or compromise the normal functioning, integrity, or security of the site, its services, or its technical infrastructure.
You are strictly prohibited from providing false, inaccurate, or misleading information, as well as form participating in any form of fraudulent, abusive, or harmful activity. Any misuse of the website, including attempts to manipulate its features, gain unauthorized access, or interfere with its operation, will be considered a violation of these Terms and Conditions.
We reserve the right to restrict or deny access to the website to any user who engages in behavior that breaches these obligations.
All content displayed on this website, including, without limitation, text, images, graphics, logos, icons, audio files, video material, designs, software, and any other creative or technical elements, is protected by intellectual property rights and belongs either to us or to third parties who have granted us the appropriate licenses for its use.
You are not permitted to reproduce, distribute, publish, modify, create derivative works from, publicly display, transmit, or in any way exploit any content from this website without our prior written consent. Any unauthorized use of the materials found on this website may violate copyright laws, trademark laws, and other applicable regulations governing intellectual and industrial property.
Access to this website does not grant you any rights or ownership over its content. You are allowed to use the website and its materials solely for personal and lawful purposes, and only to the extent necessary to browse the site, place an order, or access information related to your purchases.
Any misuse of the intellectual property contained on this website may result in legal action.
This contract is binding for both parties, as well as for our successors and any parties to whom we may legally transfer our rights. You may not assign, delegate, or transfer the contract, or any obligations derived from it, without our prior written approval.
We may assign, subcontract, or transfer the contract, or any related rights or obligations, at any time during its validity. Such actions will not affect your legal rights as a consumer, nor will they limit or reduce any guarantees, whether express or implied that you are entitled to.
We shall not be held liable for delays or failures to fulfil our contractual obligations when such failures result from circumstances beyond our reasonable control (“Force Majeure”).
Force Majeure may include, but is not limited to:
While a Force Majeure event is in effect, our duties under the contract will be temporarily suspended. The fulfilment period will be extended for the duration of the event. We will take all reasonable steps to resolve or minimize the situation and resume our obligations as soon as conditions allow.
Failure on our part to insist on strict compliance with any obligation under these Terms shall not constitute a waiver of such rights. Likewise, choosing not to exercise a specific right does not mean we waive any others arising from the contract.
A waiver will only be valid if its expressly stated as such, documented in writing, and communicated to you in accordance with the notification procedures described in these Terms.
If any provision of these Terms is declared invalid or unenforceable by a competent authority, the remaining provisions will remain fully effective and legally binding, unaffected by the declaration of invalidity.
These Terms, along with any documents expressly referenced herein, constitute the complete agreement between both parties regarding the subject matter and replace any prior understanding, promise, or representation made verbally or in writing.
Both parties acknowledge that the contract has been entered into without relying on any statement or assurance not expressly included in these Terms. No party may take action based on prior statements unless such statements were made fraudulently.
We reserve the right to modify these Terms and Conditions at any time. Any changes introduced will not be retroactive. Changes will be posted on this page and apply to future purchases.
These Terms and Conditions are governed by Spanish law. Any disputes will be resolved in the courts of Palma de Mallorca, Spain, without prejudice to mandatory consumer protection laws that may apply in your country of residence.
For customers located outside the European Union, including the United States, any dispute arising from these Terms and Conditions shall be governed by the laws of Spain, without prejudice to any mandatory consumer protection laws that may apply in the customer’s country of residence. Any legal action must be brought before the competent courts of Palma de Mallorca, Spain.
We appreciate receiving your feedback and encourage you to share any comments, suggestions, or inquiries through our available contact channels. You may reach us using the postal address or email address indicated in Clause 2 of these Terms and Conditions.
You may submit complaints or claims through our usual communication channels or by emailing info@houseofwunder.com (mailto:info@houseofwunder.com). Our customer service team will handle your request as quickly as possible and always within the legally established timeframes. All complaints will be registered and assigned an identification number, which we will provide to you so you can track the progress of your case.
If you believe your consumer rights have been infringed, you may send your complaint directly to info@houseofwunder.com (mailto:info@houseofwunder.com) and request an out-of-court resolution.
Additionally, if your purchase was made online using our website, we inform you that you are entitled to use the European Union’s Online Dispute Resolution platform to seek an alternative dispute settlement. You can access it at: https://europa.eu/youreurope/citizens/consumers/ (https://europa.eu/youreurope/citizens/consumers/).
For questions or concerns, please contact us at info@houseofwunder.com.
Last updated. [•] February 2026