Simply browse our collection, add your desired items to your shopping basket, and proceed to checkout. You'll be guided through each step, and you can review or update your information before confirming your purchase.
Yes. Once your order has been successfully submitted, you'll receive an Order Confirmation email. When your items have been prepared for dispatch, you'll receive a second Shipping Confirmation email.
All purchases are subject to availability. If a product cannot be supplied or becomes unavailable after you've placed your order, we will issue a full refund for the amount paid.
If you spot an error after completing payment, please contact our customer support as soon as possible at info@houseofwunder.com so we can help resolve the issue promptly. You can also update your personal details through the "My Account" section of the website.
We accept Visa, Mastercard, American Express, Diners, Apple Pay, Google Pay, PayPal, Revolut, WeChat, AliPay, Klarna, and bank redirects. Payment is required at the time of purchase.
Yes. All card details submitted on our website are encrypted. Your issuing financial institution may also perform additional verification or authorization checks to ensure security.
Prices displayed on the website include VAT for deliveries within Spain (excluding the Canary Islands, Ceuta, and Melilla). For orders shipped to the United States or other non-EU destinations, Spanish VAT does not apply; however, any customs duties, import taxes, or brokerage fees are the sole responsibility of the customer.
Yes, we offer free shipping internationally. Please note that any applicable customs fees or import charges at the destination must be covered by the recipient.
Delivery timeframes vary depending on the destination. Factors such as product customization or unexpected events may also affect the delivery schedule. For shipments to the United States, delivery times can vary significantly, and remote areas may require additional time.
If we are unable to deliver your order, we will try to leave it in a secure location. If that's not possible, the parcel will be returned to our warehouse and we'll leave a notice explaining how to arrange a new delivery. Please contact us if you know you won't be available at the scheduled time.
Yes. If you choose store pickup, we'll notify you once your order is ready. You can collect it by presenting your order number or an identity document. You may also designate someone else to pick it up on your behalf with the order number and their ID.
You have 14 days from the date of delivery to withdraw from your purchase without providing a reason. To do so, notify us at info@houseofwunder.com. Products must be returned in their original condition with all packaging and documentation.
We will refund the purchase price within 14 days of receiving the returned item, using the same payment method you used for the original purchase
Yes. You may request a size exchange for the same item (equal or greater value) within 30 days from the date of the shipping confirmation. Once we receive the returned product, we'll send the replacement within 2-3 working days to the same delivery address.
If your product is defective or does not match the contract at the time of delivery, please contact us immediately at info@houseofwunder.com. Once we examine the item, we'll let you know whether you're entitled to a refund or replacement. Refunds for defective items include the full amount plus any delivery costs incurred.
Returns from outside the EU, including the United States, must be sent at the customer's expense unless the product is defective. Any customs fees, export declarations, or return documentation required by local authorities must be handled by the customer.